PRIVACY POLICY

EFFECTIVE AS OF MARCH 3, 2020

This privacy policy is for visitors to the Solar Service Help Web site (www.solarservicehelp.com), brought to you by Solar Service Experts, LLC d/b/a Energy Service Experts™ (“ESE,” “we” or “us”). If you have a financial product or service with us, we will use and share any information that we collect from or about you in accordance with our U.S. Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information.

PRIVACY IS OUR PRIORITY

We are committed to protecting our customers’ personal and financial information. In the course of providing products and services, we may need to collect and maintain certain nonpublic personal information. This Privacy Statement answers some questions about what nonpublic personal information we collect, what we do with it, and how we protect it. We do not disclose any nonpublic personal information about our customers or former customers to any non-affiliated third parties, except as described below. 

We reserve the right, at any time, and without notice, to add to, change, modify, or update this privacy policy by posting a revised policy on this web site. If the policy is updated, the date of modification will be posted. Please visit the Web site regularly to be up to date with any changes to our privacy policy.

COLLECTING AND USING PERSONAL INFORMATION

Information You Provide

We collect Personally Identifiable Information about you in various ways when you do business with us. The term “Personally Identifiable Information” means individually identifiable information about an individual consumer collected online by the operator from that individual and maintained by the operator in an accessible form. Examples of Personally Identifiable Information which we collect includes name, address, phone number, social security number, banking information, payment history, delinquency status, and utility account number.

Third-Party Information 

In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, as part of our application process, you may provide the name, email address, and personal phone number of a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

How We Share Your Personally Identifiable Information

In order for us to provide our services, we rely on third-party vendors and service providers to provide support and assistance for our services and products. We may share your Personally Identifiable Information with such third parties as is necessary to help us conduct our business and provide you with the best possible services. We may contract with various third-party service providers in furtherance of this goal such as payment processors, Web site hosting partners, and others. We may, as is necessary to comply with the governing law, share Personally Identifiable Information.

PRIVACY REGARDING CHILDREN (CHILDREN’S ONLINE PRIVACY PROTECTION ACT)

Our Site is not intended for persons under 13 years old. If you are a parent or guardian and discover that your child has provided any personal information to us, then you may contact us at the email or mailing address noted in the “How to Contact Us” section below and request that we delete that information from our system.

REVIEWING OR REQUESTING CHANGES TO YOUR PERSONAL INFORMATION

If you wish to review or request a change to your personal information, you may do so by contacting us directly through the email or phone numbers provided in the “Contact” page or the information provided in the “How to Contact Us” section below. 

You may also log in through our user portal and make the necessary changes through your online account. If you have forgotten your password, simply request a new password by clicking the link provided when attempting to log in.

DIGITAL PRIVACY & COOKIES POLICY

“Cookies” are small amounts of data that a Web site can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date.

We use cookies to enhance navigation and the functionality of our Web site. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can set most browsers to refuse to accept cookies, although this may affect your Internet experience.

You can also erase cookies that are already on your computer. For more information on working with cookies, consult the user manual, FAQ, or “Help” function of your specific browser.

“DO NOT TRACK” SIGNALS

Some Internet browsers incorporate a “Do Not Track” feature that signals to Web sites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals. If you would like additional information about online tracking and various opt-out mechanisms, please see http://donottrack.us/.

HOW TO CONTACT US

To contact us for questions or concerns about our privacy policies or practices, please e-mail support@solarservicehelp.com or call (888)-636-0336. 

You may also submit your inquiries by mail at:

Attn: Solar Service Help / Homeowner Support

Energy Service Experts

2900 N. Loop West, Third Floor, Houston, Texas 77092

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