Have a question? You can contact us by clicking the Support button found in the bottom, right corner of each page on this site. Clicking the button will open a form for you to enter the details of your request. A member of our support staff will respond as soon as possible.
For questions about your bill, please call: (888) 636–0336
Homeowner Support Team (HOST) Hours:
- Monday-Friday, 9 AM-9 PM CST
- *Saturday, 10 AM-4 PM CST (beginning June 5, 2021)
Energy Service Experts currently provides its services primarily in English but does offer some Spanish language access services, including the ability for consumers to obtain a translation of communications into Spanish. If your preferred language of communication is other than English, please let us know and we will try to accommodate. A translation and description of commonly used debt collection terms in multiple languages is available at the New York City Department of Consumer Affairs website (www.nyc.gov/dca)